Questions les plus fréquentes

• On the item's page select your chosen size
• Click on "add to basket"
• You can then choose to continue your purchases, or finalise your order
• If you have a discount voucher, click on it so that the reduction is applied then click on "OK" otherwise - click on "order"
• If you do not have an account, please create one, or if you are already registered, please log in using your email address and your password.
• Enter your delivery address or check that it has already been entered, then click on "order"
• Select a delivery option. Please select the pick-up point or post office if you have chosen this delivery option.
• Tick the "I have read the general conditions of sale and I adhere to them without reservation" to go on to the next step, then click on "order"
• You can pay by debit/credit card (click on the first rectangle), in three instalments free of charge with Cofidis (second rectangle) or by PayPal (third rectangle)
• You will shortly after receive an email confirming your order.
• As soon as your order is shipped, you will receive an email

Once your order has been confirmed, it can't be changed. If your order shows a “Payment accepted” status, please contact Customer Service who will cancel and refund your order.
You may than place a new order. Once the order status changes to "Order preparation confirmed", we can no longer intervene.
If you wanted to add an item, you will need to place a new order.

For any order cancellation, it's best to call Customer Service on 33 (0)2.52.65.02.11. If the status of your order shows "Payment Accepted", customer service will be able to cancel it.
On the other hand, if the status has changed to "Order preparation confirmed", it will no longer be possible to intervene.
If your order cannot be cancelled, you can exercise your right of withdrawal within a limit of 14 days following the receipt of the order.
The returns procedure is available here ici. You can also refuse your package.

You can see the status of your order once logged into your e-shop account, in the "MY ORDERS" section.

To track your order, log into your e-shop account and go to "MY ORDERS", click on "VIEW DETAIL" next to the relevant order. Then click on "TRACK YOUR ORDER" to access the carrier's site. If you already know your parcel number, here are the links to directly access the carriers' sites:

socolissimo.fr

chronopost.fr

UPS

DHL

Please check your junk mail.

If you receive an item different from the one ordered, please send us photos as soon as possible by email to: eshop@freelance.frindicating your order number and the item concerned.

If you receive an item different from the one ordered, please send us photos as soon as possible by email to: eshop@freelance.fr indicating your order number and the item concerned.

Our shoes are carefully checked. If unfortunately you receive a pair with defect, please send us photos as soon as possible by email to: eshop@freelance.fr indicating your order number and the item concerned.

We recommend that you consult the care guide for information on the leather used for your item. If you have any other questions, please send us photos to: eshop@freelance.fr indicating your order number and the item concerned along with a brief description of the problem encountered.

Any repair request must be made by email to: eshop@freelance.fr indicating your order number and the item concerned along with a brief description of the problem encountered. Photos of the fault/damage must be attached to this request.

However, if you need after-sales service for an item bought in a store, you should take the item to the store concerned or contact them by phone. . You will find their contact details here :ici.

We accept to undertake certain repairs where possible and only within a year of the date of purchase. Not all repairs are guaranteed..

We do not guarantee any damage resulting from misuse or improper care. We do not offer repairs on alterations or work undertaken by a cobbler.

You can get advice from your Free Lance store or contact our customer service contacter notre service clients. Your cobbler may also be able to advise you.

Do you know the name or reference number of the item? If so, enter this information into the search bar at the top left of our site to directly access the item's page.
Otherwise choose a category in our menu and use the filters to access a more precise selection.

For each product page, you will find a description, the composition, the heel heights, and the sizes available.
Currently, our footwear does not come under vegan certification.

The photos published on our site are taken from several angles to best present the items.

We do our utmost to ensure that the photographs' colour is as close to reality as possible.
However, depending on your screen settings, there may be slight differences.

To help you choose your size, please refer to this chart. If we consider it useful, we add more detailed sizing information to the item's product description.
Our shoes can be tried on in-store before being ordered from our e-shop.

Our e-shop is restocked every day. Our e-shop is restocked daily with pairs of shoes/boots returned by customers as well as our weekly restock.
If your size is no longer available, just enter your email address and you'll be notified as soon as the product is back in stock.
You can add this item to your wishlist for future purchase.

All of the models in our e-shop are stocked in our FREE LANCE store at rue du Four in Paris 6, except those marked with a “web exclusive” pictogram.
Our other FREE LANCE stores stock a range of products, chosen according to the size of the shop.
You can check the availability of your size in your store via the product description page by clicking on the "Available in store" button.
You can also get an item delivered to the store of your choice by selecting the carrier "Express collection in Free Lance store by Ups".

You can create your perfect Free Lance pair by going to this page.

The prices indicated on our e-shop are the same as those charged in our stores and recommended to our resellers.
However, resellers are free to set their own prices.

You can pay by debit/credit card, PayPal or in three instalments free of charge via Cofidis.

Please check you have entered the correct details.
It may be that the code received by SMS to secure the payment was not entered quickly enough.
If the problem persists, please contact the organisation that issued your debit/credit card.

We use Monetico, a secure online payment portal. For PayPal payments, payment security is managed directly by PayPal.

Please send us an email to: eshop@freelance.fr for this type of request.

Go to the bottom right of our home page and under "NEWSLETTER" enter your email address then click "ok".
So that newsletters are not blocked by your spam filter, be sure to add the address freelance@freelance.fr to your approved senders.

To unsubscribe, simply click on the "unsubscribe" link at the bottom of the Newsletter and then confirm your unsubscription.
You may continue to receive newsletters until the unsubscription has been validated by our team.

- Delete all cookies and temporary files stored on your computer
- Check that the JavaScript tool is activated

The items in your basket remain available in our e-shop until you validate your purchase.
This means that other customers can buy them.
If an item added to your basket is no longer available on our site, you can enter your email address on the item's product page in order to be notified as soon as the product is back in stock.
You can check the availability of your size in your store via the product description page by clicking on the "Available in store" button.
You can also get an item delivered to the store of your choice by selecting the carrier "Express collection in Free Lance store by Ups".

If you have forgotten your password, click on "forgot password" on the "login" page, enter your email address then click on "recover". You will receive an email with a new password within a few minutes.
If you need help, please contact us at  eshop@freelance.fr

We do not yet offer a loyalty program.

On the page « boutiques », you can find your nearest FREE LANCE store.
Multi-brand resellers are not listed on our site.
If you send us an email at  eshop@freelance.fr, we will provide details of your nearest reseller.